Shipping and Returns

DO YOU SHIP INTERNATIONALLY?

THANKMELATER ships on a daily basis to customers worldwide using express couriers DHL, FEDEX or TNT (depends on quality and speed of service to concerned destination) and Pos Indonesia for standard shipping. Orders are shipped within 24 hours of receipt providing all details have been provided and payment has been approved. Under normal circumstances, an email is then sent to you confirming that your order has been processed and has left our premises for delivery.

HOW MUCH DOES SHIPPING COST?

Free Delivery for economy shipping is available for Indonesia.  For all other destinations worldwide, there is a flat rate of $15 USD per order for express shipping and $5 USD per order for standard shipping. Free express shipping for orders over $60 USD.

HOW LONG WILL IT TAKE FOR MY ORDER TO ARRIVE?

This depends on the country of destination and the shipping option you chose. Typically delivery is between 1-8 days for express shipping and 7-28 days for standard shipping. On rare occasions the customs agency within the destination country may choose to delay individual shipments as a random security measure. Express shipments are  accompanied by end-to-end tracking. Standard shipments are accompanied by limited tracking. Tracking events are often not visible for Australia, New Zealand and Italy, we would recommend choosing the express service if tracking is necessary.

DO I HAVE TO I HAVE TO PAY DUTY CHARGES OR IMPORT TAX?

It is important to note that import taxes and charges are NOT included in the price of your order. The majority of shipments are delivered free of customs duty however, occasionally the destination country’s customs agency may select your shipment for assessment and could charge these duties and taxes. All custom fees, taxes and any other additional costs associated with your purchase overseas are the responsibility of the customer. Please communicate with your local customs office for more information on the charges in your country. Some countries that have additional duty charges include Spain, Russia, Brasil, Colombia and Germany. Thank you for your understanding!

CAN I RETURN THE PRODUCT?

THANK ME LATER will not accept any refunds or exchanges on purchased products due to health and hygiene reasons. If the product purchased is defective or has been damaged in transit, please email us at info@thankme-later.com and we will do our best to resolve the situation.